QMSup is the name of our Quality Management System. QMSup will support our efforts to achieve operational excellence throughout the company. Our system is based on the principles of the European Foundation for Quality Management (EFQM). The most important goal of this organization is to share knowledge and experience relative to Business Excellence. The application of the EFQM Business Excellence model is central to achieving this goal.

Business Excellence is a management philosophy that is now used by many modern organizations in both the 'economic profit' and 'social profit' sectors.

The main features are:

• results orientation;
• customer focus;
• leadership and constancy of purpose;
• management by processes and facts;
• people development and involvement;
• continuous learning, innovation and improvement;
• partnership development, and
• public responsibility.

Source: EFQM Eight Essentials of Excellence